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Home Oxygen Service - Operational Information

This page provides information on the operational management of the Home Oxygen Service by the NHS.  It complements Section C of the HOS Manual.

 


 

Ordering Oxygen

Home Oxygen Order Form (HOOF)

New HOOF (updated 20 July 2009)

A small error has been identified on the new version of the Home Oxygen Order Form (HOOF) sent out last week.  An incorrect telephone number was given for Air Liquide in the Guidance Notes section at the bottom of page 2. The correct number is: 0808 202 2229.  The corrected version is v2.3 (see below).

The correct version (2.3) of the Home Oxygen Order Form is available to download here.  This new HOOF can be used from 15 July 2009.

Please ensure that any previous hard-copy versions of the HOOF are destroyed, and that all previous soft-copy versions are removed and updated with the new version.  Please ensure that all versions on PCT websites within your HOS region are updated with the new version.

This form once completed should be printed, signed and faxed to the supplier in the normal manner, with copies being sent to the PCT HOS lead, or patient’s GP practice as appropriate.

Home Oxygen suppliers will continue to accept previous versions of the HOOF as well as this new version for a period of three months until 31 October 2009.

Thereafter, only the new version of the HOOF (Version 2.3) will be accepted. Health Care Professionals do not need to reissue existing HOOFs in the new format.

Home Oxygen Consent Form (HOCF)

Patients receiving oxygen for the first time will also need to complete a Home Oxygen Consent Form (HOCF). This is not providing consent to oxygen treatment but giving consent for the transfer of their personal details (eg name, address etc) to the Home Oxygen Service Supplier. Without this consent being given action could be brought under the Data Protection Act 1998 against both the healthcare professional and the Supplier.

Click here to download the HOCF

 


 

Secondary Supply

Introduction

Secondary supply means a supply at a location other than the patient's ordinary place of residence.  In practice, this often means travel to a holiday destination (either with a travel company or to visit friends and relatives), but can also mean a regular supply in another location (e.g. school, work, university, or where a patient regularly stays at another location).

General Information

The leaflet "Your oxygen supply when away from home" was issued to all Home Oxygen Service patients in late 2006.  Hard copies of this leaflet are still available from suppliers.  An electronic copy of the leaflet can be downloaded from www.homeoxygen.nhs.uk.

Travel within England and Wales

Information about the necessary steps for ensuring secondary supply in England and Wales is available in the HOS Manual. 

Travel within the United Kingdom

A Memorandum of Understanding exists between the four UK health departments, detailing the arrangements for patients travelling within the four UK Home Nations.  Click here to download a copy of the Memorandum of Understanding.

Travelling abroad - General Information

The Home Oxygen Service (including its MoU with Scotland and Northern Ireland's Health Departments) covers the United Kingdom only.  Patients travelling outwith this area (including the Isle of Man, the Commonwealth and Crown Dependencies) must make private arrangements for oxygen provision.  This includes cruises, whether or not they depart from UK ports.

Travel within the European Economic Area (EEA)

The European Economic Area (EEA) covers all countries within the European Union (EU), as well as Iceland, Liechtenstein, Norway and Switzerland.  Patients travelling within this domain should make private arrangements for oxygen therapy, but should also ensure that they have a European Health Insurance Card (which replaces the E111 form). 

Click here to visit the EHIC website for more information

Click here for information from the Department of Health about healthcare within the EEA.

Global travel

The Department of Health has country-by-country guides to medical treatment for UK nationals abroad.  To find information on healthcare abroad, click here.

 


 

Contract Management

We have no further information for this section.  To ensure you receive updates on our additions to this website, please register with New@HOS by clicking here.

 


 

Payment

We have no further information for this section.  To ensure you receive updates on our additions to this website, please register with New@HOS by clicking here.

 


 

Communications

Further information is in development for this section.  To ensure you receive updates on our additions to this website, please register with New@HOS by clicking here.

 


 

Expiry and Termination of Contract

We have no further information for this section.  To ensure you receive updates on our additions to this website, please register with New@HOS by clicking here.

 

 

New HOOF (updated 20 July 2009)

A small error has been identified on the new version of the Home Oxygen Order Form (HOOF) sent out last week.  An incorrect telephone number was given for Air Liquide in the Guidance Notes section at the bottom of page 2. The correct number is: 0808 202 2229.  The corrected version is v2.3 (see below).

The correct version (2.3) of the Home Oxygen Order Form is available to download here.  This new HOOF can be used from 15 July 2009.

Please ensure that any previous hard-copy versions of the HOOF are destroyed, and that all previous soft-copy versions are removed and updated with the new version.  Please ensure that all versions on PCT websites within your HOS region are updated with the new version.

This form once completed should be printed, signed and faxed to the supplier in the normal manner, with copies being sent to the PCT HOS lead, or patient’s GP practice as appropriate.

Home Oxygen suppliers will continue to accept previous versions of the HOOF as well as this new version for a period of three months until 31 October 2009.

Thereafter, only the new version of the HOOF (Version 2.3) will be accepted. Health Care Professionals do not need to reissue existing HOOFs in the new format.

Home Oxygen Consent Form (HOCF)