This section highlights examples of good practice and documents from PCTs.
Clinical engagment - case studies:
Improving access - case studies:
Improving access for NHS patients in Manchester (Howard Mellor, GDP)
Understanding the needs of new patients (NHS Manchester)
East of England SHA Mentor Support Scheme - Meeting the Dental Access Pledge
Developing a care pathway in a high needs area (Glodwick Dental Practice, Oldham)
Communicating improved access to the public - case studies:
Promoting NHS dentistry via social marketing in Coventry (NHS Coventry and Dr Foster)
Brushing Up Toolbox (NHS West Midlands)
Central Office for Information Social Marketing Case Studies
NHS South Central Social Marketing Project (with the Central Office for Information)
Contract managent case studies :
Developing a local performance framework in Essex (NHS West Essex)
NHS West Essex Performance Management Framework
Recall intervals – case studies:
Patient leaflet –NHS County Durham (When using, please acknowledge NHS County Durham as the author)
Managing recall intervals - NHS Bury
Managing recall intervals - NHS West Midlands
• A review of local good practice in auditing NICE recalls (NHS West Midlands)
• A model practice implementation plan for migrating to full NICE compliance (NHS West Midlands)
• A model clinical policy - for internal use by a practice and for incorporation in a clinical governance manual (NHS West Midlands)
• A model patient information sheet (NHS West Midlands)
• A model clinical audit tool and data collection template (NHS West Midlands)
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