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Topics

• Commissioning
  • Better joined-up working: Productive relationships with local authorities
  • Commissioning and compliance: GP consortia and the competition rules
  • Commissioning News
  • How-to guides
  • Pushing the boundaries of Joint Strategic Needs Assessments (JSNA) - National JSNA Dataset Project
  • Primary care service frameworks
    • Accessible and Responsive General Practice
    • Adolescent health
    • Alcohol
    • Familial hypercholesterolaemia
    • Generic template
    • Gypsies and Travellers
    • Long term conditions
    • Management of health for people with learning disabilities
    • Obesity
    • Peripheral Arterial Disease
    • Personalised care planning
    • Sexual health
    • Support for self care
    • Vascular checks
  • Practice-based commissioning
    • PBC bulletins
    • Practical implementation
  • Practitioners with special interests
    • Department of Health introductory guides
    • Directions for PwSI accreditation
    • Specialty frameworks
  • Supply2Health
    • Background information
    • Training and support
      • Access guide
      • Helpsheets
      • Templates
      • Supply2Health training videos
        • Creating users
        • Adding a user to a group
        • Advanced Search
        • Approve a Supply2Health Notification
        • Approve award details
        • Approve AWPP notice
        • Approving a status change
        • Approving an advertisement
        • Approving AWPP designations
        • Change AWPP provider status
        • Changing user settings
        • Create a Supply2Health Notification and send for approval
        • Create AWPP designations and send for approval
        • Create AWPP notice and send for approval
        • Creating an advertisement
        • Creating award details
        • Edit and resend a rejected advertisement
        • Editing an Advertisement
        • Rejecting an advertisement
        • Removing a user from a group
        • Search and Alerts
        • Sending an advertisement for approval
  • Violence against women and girls
    • Policy documents
    • Taskforce on the health aspects of violence against women and children
    • National support team for response to sexual violence
    • Existing service standards
    • Toolkits
    • Commissioning guidance on related topics
    • National Occupational Standards
    • Useful data
    • Case studies for violence against women and children
      • IRIS - Identification and Referral to Improve Safety
      • NHS Bristol care pathway for victims of sexual violence
      • Solace women's aid
      • South Essex Rape and Incest crisis centre (SERICC)
      • Southall Black Sisters (SBS)
      • St Mary's SARC
      • The African Well Womans Clinic (AWWC)
      • The PATHway project
      • The Poppy project
      • The Treetops Centre ( Hampshire and Isle of Wight SARC)
  • Support resources
    • Audit Commission's PCT use of resources profiles
    • Board level development
    • Building leadership capability and capacity in the NHS
    • Cancer Commissioning Toolkit
    • Cardiac rehabilitation service
    • Child weight management programme and training providers framework
    • Commercial Resource Framework
    • Commissioning a service for the provision of IUDs and the IUS
    • Commissioning Patient Pathways Guide
    • Commissioning Support Programme
    • DH breast feeding commissioning guidance
    • Diabetes Commissioning Toolkit
    • Evidence for commissioning for patient and public engagement
    • Framework for procuring External Support for Commissioners (FESC): procurement at PCTs
    • Guidance on Joint Strategic Needs Assessment
    • Heart failure service
    • High Volume Care Series
    • Making a bigger difference
    • New guidance on developing bereavement services
    • NHS Stop Smoking Service Guidance
    • NICE Smoking Cessation Service
    • PCT good practice database
    • Peer-support programme for women who breastfeed
    • Premature mortality at regional level for EU, EEA and Croatia
    • Prioritise commissioning opportunities
    • Productive Series
    • Quality standards for dermatology
    • Self assessment tools
    • Showcase
    • The Commissioning Patient Pathways Guide
    • The engagement cycle
    • The National Innovation Centre
    • Using NICE guidance to cut costs in the downturn
    • Valuing health: business case literature review
  • Case studies
    • NHS Bexley shortens the journey for heart patients
    • NHS Cumbria: evidence based referrals and better patient outcomes
    • NHS East Lancashire - Practice Development Framework
    • NHS Liverpool - diverting patients from A&E
    • NHS Blackpool - Developing an urgent care centre
    • NHS South East Essex - Validation of enhanced service claims
    • NHS South Gloucestershire - A calculated revision to the strategic plan
• Medical
  • Contracting for PCTMS and PCTDS when transferring services under TCS
  • CQC registration: briefing for general practice
  • GMS contract changes 2012/13
  • Implications of contracting with GP federations
  • Managing application to a performers' list
  • PCC briefing on GMS changes 2012/13
  • Performers list management PCT and shared services agency contacts
  • Performers list review framework
  • Ten top tips for managing poor performance in general practices
  • The Once for London project
  • Medical news
  • Primary Medical Services Contract Reviews: a contract compliance monitoring resource guide
  • Care access
  • Premises
    • ABC of general practice premises funding
    • Calculating cost rent prescribed percentages
    • Planning and design guidance
      • Understand the national policy framework
        • Health policy
          • Considerations
            • Integrated healthcare across a whole community
            • The impact of service innovation on primary and social care premises
            • The impact of supporting the patient partnership on primary and social care premises
            • What the 'Planning and Priorities Framework for 2003-06' means for primary and social care premises
        • Built environment policy
          • Considerations
            • Role of the built environment in enhancing the self-esteem of the workforce
            • The impact of sustainable development on primary and social care premises
            • The impact of the national IM&T programme on primary and social care premises
            • What the consumerism agenda means for primary and social care premises
            • What the design quality agenda means for primary and social care premises
      • Prepare your SSDP
        • Review your current position
          • Actions
            • Review your existing premises
            • Review your existing services
        • Document your service vision
          • Actions
            • Carry out an option appraisal
            • Prepare and/or update your SSDP documentation
          • Considerations
            • Public consultation
            • The health needs of your local population
      • Prepare your procurement plan
        • Funding and procurement issues
          • Actions
            • Decide your preferred procurement route
            • Identify sources of funding
            • Prepare an initial financial model
            • Review the VAT position
          • Considerations
            • Q&A on the 'Directions'
            • The 'Directions'
            • The role of the DV
        • Prepare your business planning documentation
          • Actions
            • Get approval for your scheme
            • Prepare your business case
            • Prepare your feasibility study
            • Prepare your lease documentation
            • Prepare your SOC
          • Considerations
            • Good practice when writing business planning documents
        • Site related issues
          • Actions
            • Identify the procurement steps
          • Considerations
            • Involvement of development partners
            • Local authority planning issues
      • Develop your project brief
        • Project management issues
          • Actions
            • Establish a decision-making framework to manage the briefing process
            • Gather information
            • Identify key spokesperson for each service
            • Identify the full range of potential stakeholders in the project
            • Set a project programme
          • Considerations
            • The need for professional advisors and their appointment
        • Strategic design issues
          • Actions
            • Check affordability and best value
            • Check legal issues
            • Check viability with local authority planners and other statutory authorities
            • Obtain formal stakeholder support to proceed with briefing and design
            • Review decision making at key stages
        • Prepare project briefing documents
          • Actions
            • Agree and formalise the functional content of the new premises
            • Collate and update operational briefing information
            • Establish a list of design standards and principles that are to be followed
            • Establish how future change and growth can be accommodated
            • Identify essential relationships between rooms and services
            • Identify key 'design-drivers' and organisational flows for the new premises
            • Identify organisational tensions and agree a strategy for managing them
            • Prepare room data sheets for each space
            • Prepare schedules of accommodation
          • Considerations
            • Generic, specialist and public spaces, and how to size them
      • Establish your detailed design brief
    • Directions
      • The NHS (General Medical Services - Premises Costs) (England) Directions 2004
    • Guidance
      • A guide to SSDPs
      • Joint LA & PCT understanding and strategic planning
      • PCT Competencies (Estates)
  • Legislation, Regulations and Directions
    • Alternative Providers of Medical Services (APMS)
    • General Medical Services (GMS)
    • Personal Medical Services (PMS)
    • Primary Care Trust Medical Services (PCTMS)
    • Directed enhanced services
      • Extended hours scheme
      • Guidance for GMS contract 2008/09
      • Patient participation
  • Finance
    • Funding allocations and practice lists
    • Reducing list inflation
    • GMS Contract 2009/10 financial changes
    • MPIG Ready Reckoner
    • Seniority payments
    • SFE
      • Direction for clinical DES payments
      • SFE amendments
  • Enhanced services
    • Clinical DES for learning disabilities
    • DES payments for learning disabilities
    • New clinical DES - summary of key features
    • Osteoporosis DES claim form
  • Guidance
    • Primary care quality and productivity challenge: good housekeeping guide
    • Summary of regulations
    • PMS reviews
      • Contract review toolkit
      • NHS South Staffordshire - A partnership approach to PMS reviews
      • Salford PMS review
      • The Suffolk PCT PMS implementation journey
  • Case studies
    • Northamptonshire PCT balanced scorecard
  • GP patient survey
  • QOF
    • Support guidance
      • Assessor validation briefing
      • Confidentiality and Disclosure of Information: GMS, PMS and APMS Code of Practice
      • Establishing accuracy in QOF data
      • Exception reporting
      • Hint sheet on using Apollo software
      • Nottingham City & Nottinghamshire County QOF review and assessment process
      • QMAS
      • QOF 5% Checks - Revised briefing for PCT QOF Leads
      • QOF calendar
      • Ten top tips
      • QOF Management Guide
    • Business rules
      • Business rules v16.0
      • Business rules v17.0
      • Business rules v18.0
      • Business rules v19.0
      • Business rules v20.0
      • Business rules v21.0
      • Reading and understanding the business rules
      • Archived rulesets
        • Business rules v10.0
        • Business rules v11.0
        • Business rules v12.0
        • Business rules v13.0
        • Business rules v15.0
        • Business rules v8.0
        • Business rules v8.5
        • Business rules v9.0
        • Business rules v14.0
      • Read codes
        • Change to QOF code clusters for Flu vaccine for 2010/11
        • QOF Read codes v17.0
        • QOF Read codes v18.0
        • QOF Read codes v20.0
        • Read codes for QOF January 2012
        • Assessor toolkit
  • Balanced scorecards
• Pharmaceutical services
  • Pharmacy news
  • Specials
  • Pharmaceutical needs assessment
    • Checklist for the development of a PNA
    • Data collection questionnaire
    • DH guidance on PNA regulations
    • Example questions for consultations on draft PNAs
    • Hints and tips for consulting on draft PNAs
    • Identifying out of area providers of pharmaceutical services
    • New online resource for patient and public engagement
    • PCT contacts
    • PNAs - final steps and what happens next
    • Regulations update
    • Regulatory checklist
    • Report on the PNA regulations listening events
    • Revising PNAs and supplementary statements
    • Template for supplementary statements
    • Timeline for the development of a pharmaceutical needs assessment
    • Toolkit September 2007
    • Use of maps in PNAs
  • Community pharmacy contractual framework
    • Annual complaints report
    • Distance selling pharmacie-clarification of certain terms of service
    • Hours
      • Christmas
      • Easter
      • General information
      • Monitoring
      • Bank holidays
    • Essential services
      • Changes to the acceptable clinical governance system for community pharmacies
      • Disability Discrimination Act - A Resource Kit
      • Disposal of unwanted drugs
      • Essential Services specifications
      • Monitoring the new Pharmacy Contract - Essential Services
    • Enhanced services
      • Enhanced Services specifications
      • Model template for commissioning health checks from community pharmacy
      • Pharmacy enhanced services pricing toolkit
    • Advanced services
      • Medicines use review service
      • New medicine service
  • Pharmacy regulations and guidance user group
  • Regulations and directions
    • Application fees
    • Essential small pharmacy local pharmaceutical services
    • NHS (Pharmaceutical Services and Local Pharmaceutical Services) (Amendment) Regulations 2010 SI 2010/914
    • NHS (Pharmaceutical Services) Regulations 2005
    • NHS (Pharmacuetical Services) Directions 2005
    • Pharmaceutical Services (Advanced and Enhanced Services) Directions
    • Electronic prescription service
      • EPS Directions
  • Pharmacy white paper
    • Pharmacy White Paper
    • Written Ministerial Statement 18 June 2009
  • Clinical governance
    • Annual patient satisfaction survey
    • Community Pharmacy Patient Questionnaire
    • Online training programme
    • Pharmacy practice leaflets
  • Commissioning
    • Strategic planning
      • Implementing a community pharmacy strategy: A practical toolkit for primary care organisations
      • Improviing pharmaceutical services
      • Pharmacy PBC Bulletin - Building Capacity through Pharmacy
      • Pharmacy support for community health services - a toolkit
  • Finance
    • CIP pricing errors payment
    • Community pharmacy contractual framework (CPCF) funding ready reckoner
    • Community Pharmacy Contractual Framework Funding 2008/09
    • Community pharmacy contractual framework funding 2011/2
    • Devolution of the pharmacy global sum
    • Devolving the global sum - ready reckoner
    • Electronic transfer of prescriptions allowances - dispensing appliance contractors
    • Electronic transfer of prescriptions allowances - pharmacies
    • Guidance to PCTs on safeguarding measures for payments to pharmacy and dispensing appliance contractors
    • Infrastructure payments to DACs
    • Re-charge of hospital prescriptions dispensed in the community
  • Guidance
    • Delegation of PCT pharmaceutical services functions
    • Glossary and useful documents
    • Statement by the advisory group on controlled localities
    • Rurality
      • Rurality, controlled localities and the provision of pharmaceutical services by doctors - an explanation of the history
      • The Clothier Report
    • Market entry
      • Applications to join the pharmaceutical list and oral hearings
      • Briefing on the draft NHS (Pharmaceutical Services) Regulations 2012 - Market entry
      • Notification of applications for distance selling premises
      • Template market entry decision reports
      • The NHS (Pharmaceutical Services) Regulations 2005 - Information for Primary Care Trusts (control of entry)
      • Market entry suite of resources
        • Application for inclusion in the pharmaceutical list - temporary provision of services during a period of suspension of a pharmacy contractor
        • Application form for inclusion in the pharmaceutical list - DACs
        • Applications for change of premises and minor relocations for dispensing practices
        • Change of ownership
        • Declaration of disinterest by pharmacy applications committee members
        • Determination of rurality
        • Entry onto a dispensing list and premises approval - pharmaceutical services by GPs
        • Entry onto a pharmaceutical list in controlled localities by pharmacists
        • Entry onto a pharmaceutical list in non-controlled localities
        • Entry onto a pharmaceutical list under exemptions to the regulatory test
        • Minor Relocations
        • Model terms of reference for pharmacy panels
        • Right of return
        • Template approval letter for exempt pharmacy applications
    • Contractor list/fitness to practise
      • Delivering quality in primary care: Primary Care Trust management of primary care practitioners' lists - community chemist contractors / bodies corporate
      • Payments to suspended chemists
      • Removal from the General Pharmaceutical Council register
      • Home PCTs
        • Issues to consider
        • List of Home PCTs for Pharmacy bodies corporate
    • EPS
      • EPS authorisation directions
      • Register for updates
      • SHA process for PCTs to be listed in the EPS Authorisation Directions
  • Workforce
    • Expansion of Nurse Prescribing and Introduction of Pharmacist Independent Prescribing
    • First pharmacist independent prescribers qualify
    • NHS North West Community Pharmacy Enhanced Services Harmonisation of Accreditation
    • Pharmacist and Nurse independent and supplementary prescribing case studies
    • Pharmacists with special interests
      • Implementation examples
        • Learning from workshops for potential early adopters
        • Presentations from BPC 2007
      • Accreditation
        • A personal development tool
        • Assesment tools for supervised practice
        • Learning at an advanced practice level
        • PhwSI generic competency framework
        • PhwSI portfolio
  • Public Health
  • Appliances contractual framework
    • Guidance on the terms of service relating to opening hours for dispensing appliance contractors
    • New contractual arrangements for the provision of stoma and urology appliances and related services
    • Advanced services
      • Forms for new advanced services
  • Monitoring
    • Annual complaints report
    • Monitoring of essential small pharmacies local pharmaceutical services contracts
    • Monitoring of pharmaceutical advanced services
    • Monitoring the pharmacy contractual framework - standard operating procedures
    • Pharmacy contractual framework: Non-compliance and dispute resolution
    • CPAF
      • Community Pharmacy Assurance Framework
      • Introduction to the community pharmacy strategic tests
• Dentistry
  • Dentistry News
  • NHS dentistry - Information for patients and the public
  • Top tips from NHS Dental Services
  • Guidance
    • Briefing note on the completion of the Dental Commissioning Return (DC01)
    • Conditional Grant Agreements - template and guidance now available
  • Dental Access
    • About dental access
    • Dental access resources
      • Procurement
        • Guidance documentation
        • PDS Plus template agreement
        • Interactive procurement plan
        • PCT procurement handbook
        • Template procurement documentation
        • Disclaimer
      • Contract management
        • Contract management handbook
        • Delivering dental access more effectively
        • NICE recall intervals and oral health
      • Communications
      • Access indicators
        • How the new patient experience indicator was developed
    • Case studies
  • Commissioning
    • Strategic planning
      • Commissioning services for military personnel and veterans
      • Improving dental access, quality and oral health
      • Our NHS our future: NHS Next Stage Review
      • Pandemic Flu
      • Provider Development
      • System Management
      • The NHS in England: The operating framework for 2008/9
      • World Class Commissioning
      • Oral Health
        • Choosing Better Oral Health
        • Choosing better oral health: An oral health plan for England
        • Commissioning for better oral health reference group
        • Delivering better oral health preventive toolkit
        • Guidance for NHS Practices
        • Oral Health Needs Assessment
        • Oral health needs assessment (OHNA) toolkit
        • Oral Health Needs Assessment Toolkit
        • Sample oral health strategies
        • Valuing people's oral health - best practice guidance for improving oral health in disables children and adults
      • Specialist services
        • Factsheets
        • Guidance on commissioning specialist dental services
        • Orthodontics
          • Orthodontic hints & tips
          • Orthodontic quality assurance briefing paper
          • Shared learning
          • Strategic Commissioning of Primary Care Orthodontic Services
        • Sedation
          • Commissioning guidance
          • Guidance on commissioning sedation services
          • Guidelines for the apppointment of Dentists with Special Interests (DwSIs) in conscious sedation
        • Offender health
          • Guidelines for the appointment of Dentists with Special Interests (DwSIs) in prison dentistry
      • Urgent care
        • Urgent care factsheets
      • NHS identity
        • NHS Identity Scheme
        • Use of the NHS identity
      • Dependants of armed forces personnel
        • Armed forces personnel & their families
        • Letter to SHA Chief Executives
        • Location of regular forces in the UK
        • Looking after dependants of armed forces personnel
    • Procuring services
      • Briefing Document: Practical considerations when opening a new practice
      • Tendering and procurement
        • Hints and tips procurement paper
        • Shared learning
  • Legislation, Regulations and Directions
    • A new system of registration under the Health and Social Care Act 2008
    • GDS & PDS Regulations
    • PCT Dental Services Directions 2006
    • Entitlements
      • Amended SFE for GDS and PDS payment directions 2010
      • Claim form
      • Statements of Financial Entitlements
    • Contracts
      • Clarification of contract variation notices
      • Contract variations
      • Standards contracts
    • Performers list
      • Performers List Regulations
      • Removal from a dental Performers List
  • Clinical Governance
    • Clinical governance framework
    • HTM 01-05: Decontamination in Dental Practice
    • Primary care dental services clinical governance workbook
  • Workforce
    • Dental Workforce resource pack
    • Salaried services toolkit
    • Whistleblowing
    • Vocational training
      • Competency training for dentists who have not undertaken vocational training
      • Vocational Training (VT)
    • DWSI
      • Competency frameworks
      • Introduction
      • Prison dentistry and DwSI accreditation
      • Step by step guidance on setting up a DwSIs service
    • Performance
      • Handling misleading information about NHS dental services
      • National Clinical Assessment Service
  • PCT Dental Team
    • Dental advisors
      • Job description
    • CPD
      • Continuing Professional Development (CPD)
  • Contract Management
    • Goodwill & termination of contract
    • Guidance for LLPs
    • Handling major dental contract reviews
    • Shared Learning - managing & minimising failure-to-attends (FTAs)
    • Contract management handbook
    • Balanced scorecard
      • Balanced scorecard definitions for dentistry
    • End of year process
      • End of year reports November 2006
      • Managing underperformance
    • Disputes
      • Dispute resolution hints and tips 1
      • Dispute resolution hints and tips 2
      • Dispute resolution summary paper
      • PDS agreements: termination provisions - note on the judgement of Mr Justice Collins in the Crouch case
    • Finance
      • Managing the dental contracts: How to manage a high incidence of charge-free items on monitoring reports
      • Recovering contract payments from NHS dental contractors
    • Performance
      • A primary dental performance management framework for NHS South West Essex
      • Handling performance issues in NHS dentistry contracts
  • Dental pilots
    • NHS dental contract pilots - application form
    • NHS dental contract pilots helpdesk
• Eye Care
  • Community Eye Care Services: Review of local schemes for low vision, glaucoma and acute care
  • Enhanced services contract
  • Eye Care News
  • Improving eye health services
  • Legislation and Guidance
    • Cooling off periods and notices of the right to cancel an order
    • GOS Contract Compliance Framework
    • GOS Model Application Forms
  • Workforce
  • Strategic Commissioning
  • Shared Learning
  • Case studies
    • GOS - sight tests in care homes
• Home Oxygen Service
  • Good News from the Home Oxygen service Patient Survey 2010
  • Home oxygen reprocurement - Top tips
  • Home Oxygen Service Good practice guide for assessment and review
  • Home Oxygen Service regional transition communications toolkit and Q&A set
  • Issue Awareness - Smoking related incidents between April 10 - March 2011
  • Ordering oxygen
    • Home Oxygen order form
    • Home Oxygen consent form
    • Secondary supply
    • Change of address
    • Stopping the supply and removal of equipment
  • HOS assessment and review
  • Current supply contracts

Resources

• Publications
  • Analytical tools to support commissioners
  • AQP - An introduction
  • Better Health Outcomes
  • Commissioning Excellence
  • Primary and community care for the London 2012 Olympic Games
  • Reference guide to primary care amendments
  • Tackling list inflation
  • Board briefings
    • Better joint working between the NHS and the pharmaceutical industry
    • QIPP and lean running dominate the operating framework
• Helpdesks
  • GP Patient Survey Helpdesk
  • Home Oxygen Service Helpdesk
  • NHS PCC Helpdesk
  • NHS Supply2Health Helpdesk
  • Northern Ireland Helpdesk
  • Practitioners with Special Interests (PwSI) Helpdesk
  • Procurement helpdesk
• Commissioning tools
  • Audit Commission's National Benchmarker
  • Audit Commission's PCT use of resources profiles
  • Better Care, Better Value
  • Health Outcomes Tool
  • Health Profiles
  • NHS Comparators
  • Opportunity Locator
  • Programme budgeting atlases
  • Programme budgeting benchmarking tool
  • Quality and Productivity Calculator
  • Spend and outcome tool (SPOT)
  • Strategic Health Asset Planning and Evaluation (SHAPE)
  • Treatment benchmarks - NICE Commissioning Guides
  • Value Improvement: Identifying Procedures of Low Value
  • Variation in drug use
  • World class commissioning datapacks
  • Primary care commissioning application
  • PL4C tool
    • Personal Development Plan
    • The Commissioning Cycle
• PCC Live
• NHS Networks
• Useful links